Global Outbound Telemarketing Market: Overview
This report on the global outbound telemarketing market provides analysis for the period 2015–2025, wherein 2016 is the base year and the period from 2017 to 2025 is the forecast period. Data for 2015 has been included as historical information. The report covers market dynamics including drivers, restraints opportunities, and trends expected to influence the global outbound telemarketing market growth during the said period. Technologies that are playing a major role in driving the global outbound telemarketing market have also been covered in the study. The study provides a comprehensive analysis on market growth throughout the above forecast period in terms of revenue estimates (in US$ Mn), across different geographies.
Global Outbound Telemarketing Market: Segmentation
The outbound telemarketing market has been segmented on the basis of application and type. Based on application, the market has been further classified into BFSI, consumer goods & retail, consulting (education, job, etc.), IT & Telecom, Government, and others. The others segment comprises of manufacturing, healthcare and life science among others. By type, the outbound telemarketing market is classified into business to business, and business to consumer.
Geographically, the report classifies the global outbound telemarketing market into North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America; the regions are analyzed in terms of revenue generation. Furthermore, region wise prominent countries covered in the report include the following – U.S, Canada, U.K., Germany, France, China, Japan, India, GCC countries, South Africa and Brazil.
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Global Outbound Telemarketing Market: Research Methodology
The report also includes key industrial developments in outbound telemarketing market. Porter Five Forces analysis which identifies bargaining power of supplier, bargaining power of buyer, threat from new entrant, threat from substitute and threat from competition in outbound telemarketing market is also included in the report. Ecosystem analysis which identifies key stake holders in the outbound telemarketing market is also covered in the report.
Segment trends and regional trends have also been added in outbound telemarketing market. The report also covers segment wise comparison matrix, market attractiveness analysis and market positioning of key players for all regions covered in the scope of study.
Comparison matrix includes segment growth matrix, 2017 – 2025 (%), segment revenue contribution, 2017 – 2025 (%), and segment compounded growth matrix (CAGR %). Market attractiveness identifies and compares segments market attractiveness on the basis of CAGR and market share index across North America, Europe, Asia Pacific, Middle East & Africa (MEA), and South America.
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Global Outbound Telemarketing Market: Competitive Dynamics
The report also includes competition landscape which include competition matrix, market share analysis of major players in the global outbound telemarketing market based on their 2016 revenues and profiles of major players. Competition matrix benchmarks leading players on the basis of their capabilities and potential to grow. Factors including market position, offerings and R&D focus are attributed to company’s capabilities. Factors including top line growth, market share, segment growth, infrastructure facilities and future outlook are attributed to company’s potential to grow. This section also identifies and includes various recent developments carried out by the leading players of inbound telemarketing in various sectors.
Company profiling includes company overview, major business strategies adopted, SWOT analysis and market revenues for year 2014 to 2016. The global players profiled in the global outbound telemarketing market include TeleTech Holdings, Inc., Atento S.A., Concentrix Corporation, Alorica Inc., Arvato AG, MarketOne International LLP, Teleperformance Group, Inc., and Convergys Corporation. Regional players such as MarketMakers Inc. Ltd and OnBrand24, Inc. have also been added in the report.
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