In the IT era, the more common managed services have evolved around network monitoring, security, disaster recovery, virtualization, connectivity, and bandwidth. Beyond infrastructure management and traditional application, managed services may also include communication services. Organizations’ approach to collaboration and communication is rapidly evolving. Innovation in collaboration and communication environment is crucial. Managed communication services offer benefits beyond what pure maintenance contracts offer. These services are also one of the more challenging services which providers can deliver. Managed communication which includes VoIP, email, and unified communications is a challenging service. Very few providers offer managed communication services than various other types of managed services such as managed network, managed security, managed data center and managed infrastructure. Managed communication service providers are planning to move their services to cloud-bas