Rise of internet is changing the way we communicate, learn and negotiate. At the same time rapid adoption of smart devices for communication and M-commerce services has compelled e-commerce companies to provide a hassle-free environment to their customers. Commerce as a Service (CaaS) is a perfect solution for e-commerce companies to manage and operate their virtual e-commerce services. CaaS is hosted on the cloud, and it provides a tailor-made hosting environment to its users. Primarily, CaaS facilitates customer support services, product information catalogue management, experience management, web content management, order routing & fulfilment, payment services, management of multiple buyers, and open catalogue interface (OCI) punch services. Moreover, CaaS supports e-business to provide user-friendly purchasing environment to its customers and obtain insight into customer’s perspective, which in turn helps to plan customer-centric sales strategies. Thus, CaaS p...