Shared services refer to a dedicated unit including processes, people, and technologies that focuses on defined business functions. It is structured as a centralized point of service and delivery location. Supported by IT and IT services, these functions cater to the requirement for diverse business units within the enterprise. Shared services may involve copious IT processes and business functions and may come from various physical locations. A shared services center (SSC) is the hub for shared services within an enterprise. It is a dedicated unit responsible for executing and handling specific operational tasks such as human resources, accounting, payroll, IT, compliance, legal, purchasing, security, and others. These SSCs are often considered spin-offs of the corporate services; they are aimed at separating all operation tasks from the corporate headquarters, allowing them to focus on their core competencies instead. As SSCs are intended to be cost-effective, they are hi...