Control desks are an integrated service management solution that help to regulate and manage a comprehensive range of IT processes, assets and services in the industrial automation sector. Since the processes in the industries are becoming more complex, virtualized, distributed, diverse and social, there is a need to coordinate all the production activities in the form of a one centralized control desk that regulates all such processes.
This helps in the optimization of the industrial infrastructure and the workforce, and brings in efficiency in the production of various goods and services. A control desk has several functionalities such as an easy to use interface, tools for reporting problems easily and for requesting services, and applications that help the IT staff and personnel managing the control desk to be more productive and responsive in assigning priorities, tracking and resolving production issues.
A control desk also features processes that help to streamline workflows and reduce the labour and production costs. A control desk helps in performing basic system configurations to quickly adapt the product user interface and workflows to any particular environment and business needs. Due to the use of control desks, there is an improved visibility of the infrastructure deployed for production, increased control of resources and processes and changes. The control desk helps in the automation of the production processes, resulting in the reduction of costs and improving the consistency, efficiency and effectiveness of crucial processes.
A control desk also has the capability to store a wealth of data related to services, incidents, problems, assets, etc. It also helps in linking to data stored in other sources, acting as a consolidating agent and as an organizer rather than just storing additional copies of data. This type of information can be used to streamline the production processes and identify processes and infrastructure that are prone to error. This helps in improving the overall quality of production.
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Also, with the help of a control desk, the upgrades that are needed to improve the entire production systems can also be identified and thus cost cutting can be achieved. With the help of a control desk, a full overview of the entire system can be provided, enabling the staff to take quick action in case of emergency situations. In addition, complex intercom networks or video and control functions are at the fingertips of the operator and this makes swift action possible. Thus it is necessary that the control desks have a highly user friendly interface.
Due to the ease to use interface that a control desk enables, the operator gets a clear overview of all the hardware and software components at one single place. All the control functions for the production processes converge at the control desk, giving the operator of the control desk a commanding view of the production processes. A control desk also enables a smooth flow of the information from the centralized facility to the production area and vice versa, giving a wealth of information that can be analysed to improve the production processes further.
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Control Desks Market: Future Outlook
Due to a spurt in the manufacturing in the developing countries such as China and India, the market for control desks is also on a rise. This is due to the rising complexities of the production processes that require streamlining and a centralized command and control that can manage the entire process of industrial automation. With the complexities in the industrial production rising and new technologies coming to the fore at a rapid pace, the market for control desks is on a rise.
Control Desks Market: Companies
Leading manufacturers of control desks include IBM, SBFI, and other local players in developing countries like China and India.
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